At Reservation Rewards, we are committed to protecting your privacy. We use the information we collect about you to provide you with top-notch Reservation Rewards programs. The Online Privacy Marks (i.e., TRUSTe) cover the information gathering and dissemination practices of Reservation Rewards. Please read on for more details about our Privacy Policy.


This website is endorsed by the TRUSTe on-line consumer protection groups because it adopts and implements the rigorous privacy policy and data security measures that are required by this protection group.

The TRUSTe endorsement applies only to this website and is not applicable to any download application accessible through this site or our licensors/suppliers. TRUSTe has not certified the disclosures in this privacy statement that relate to the download application.

Reservation Rewards is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to build Members' trust and confidence in the Internet by promoting the use of fair information practices. This Privacy Policy covers the site reservationrewards.com and one-time-offer.com, a site on which you may have enrolled in Reservation Rewards. Because this web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe. By displaying the TRUSTe trustmark, this web site has agreed to notify you of:

1. What personally identifiable information of yours or third party personal identification is collected from you through the web site
2. The organization collecting the information
3. How the information is used
4. With whom the information will be shared
5. What choices are available to you regarding collection, use and distribution of the information
6. The kind of security procedures that are in place to protect the loss, misuse or alteration of information we gather
7. How you can correct any inaccuracies in the information.

If you have questions or concerns regarding this statement, you should first contact our Privacy Manager by email at privacy@webloyalty.com. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact TRUSTe at: http://www.truste.org/consumers/watchdog_complaint.php. TRUSTe will then serve as a liaison with this Web Site to resolve your concerns.

Back to Top

We limit the collection and use of customer information to the minimum we require to deliver superior service to you, which includes advising you about our products, services and other opportunities we think may be of value to you; and to administer our business.

To become a Reservation Rewards Member by purchasing a Reservation Rewards Membership, you will either be asked to provide a basic profile about yourself by filling out a registration form with your name, address, telephone number, email address and payment information, or you will expressly authorize a marketing partner of ours to transfer that information, including your email address, to us.

This data is required to enroll in and use the program, and helps us provide you with your benefits. In some instances we may share information back with our marketing partner, so our partner can track which of their customers have accepted our offer and can maintain an up-to-date listing of their customers' payment information. Data shared back with our marketing partner includes name, email address and payment information.

Upon initial entry to Reservation Rewards, we may request that you verify your information previously provided, provide additional contact information (your telephone number, for instance), indicate your preferences and create your permanent Member ID and Password for secure use of the service. You may also be required to select a Challenge Question and provide the response data, so we can assist you if you forget your Member ID or Password. Any data requested helps us provide you with your benefits, personalize and properly service your Membership.

Depending on the service, you may be asked for additional information to properly service your Membership. For those benefits that require you to submit a reimbursement claim you will be required to complete a form requesting information needed to process the claim. Depending on the type of claim and the circumstances surrounding the claim, additional documentation may be required. In most cases, when a claim is submitted to us, the data is transferred to a partner for processing. The claim information submitted and the claim status can be reviewed or updated by sending an e-mail to customerservice@reservationrewards.com.

Cookies

Where appropriate, including pages on which we collect email addresses, we place small files called "cookies" on your computer. In order to use this site, you need to have cookies enabled on your browser. Many Internet services deliver cookies to people who visit their Web sites in order to make their services more convenient and personalized. When delivered, a cookie helps relate information we have in our database to your browser. Most of this information is that which you have specifically and knowingly provided to us. Other information relates to previous interactions you've had with our offers or activity you've had on our site or on the sites of our partners and clients. For example, when you click to view our offers, a cookie may help us suppress offers that you've shown little interest to in the past. In other cases, you may have selected a cookie to allow automatic login from a particular machine, simplifying your use of the service. When visiting this site, we use a third party service to place a cookie on your machine to simply track the effectiveness of our marketing and do not collect any personally identifiable information with this cookie.

Image Tags

Image tags - also called web beacons, web bugs, clear GIFs or single-pixel GIFs - work in conjunction with cookies and are small image files that may be located on select pages of our site, or within web-based email correspondence that we may send. We use this tracking information so we can better understand what parts of our service are used the most, when to launch new services and how to enhance current benefits.

In several places on the site, you may elect to place a "Remember Me" cookie on your machine that allows you automatic login when using that machine. This option should not be selected if you are using a public machine (your local library, for instance), as it may allow other people to take advantage of your benefits or have access to your contact information.

In addition, we may use third-party advertising technology to serve advertisements on search engines and/or when you visit our Web site and sites upon which we advertise. This technology uses information about your visits to this Web site and the sites upon which we advertise to serve advertisements to you. In the course of serving our advertisements, a unique third-party cookie may be placed or recognized on your browser. We may also use web beacons, provided by our ad serving partner, to help manage our online advertising. These web beacons enable our ad server to recognize a browser's cookie when a browser visits this site and to learn which advertisements or listings bring users to our Web Reservation Rewards. The information we collect and share through this technology is not personally identifiable.

IP Address

This site's, and some of our licensors' or suppliers', Web server may automatically write files with, at minimum, the following information: IP address, request type, file accessed, browser type, referring URL and access time. In some cases, log files may also be used to track other site usage and information about your session, including benefits used. Within our secure databases, the information collected by our log files may be linked to personally identifiable information. If you belong to multiple services our company provides, we may track patterns, usage, preferences and any other information listed above, across services, to optimize our relationship with you.

Surveys

We may also provide survey questionnaires and track Member traffic patterns, benefit usage and preferences in a personally identifiable manner, in order to better service your Membership, personalize your service and develop additional benefits that will be of interest to you.

Any information gathered from click data, benefit usage, surveys, preferences, log files, cookies and other ways you interact with our company is aimed at servicing your Membership, helping us develop the design and layout of the site, and determining additional benefits and offers that may (or may not) be of value to Members. Any information gathered from claim forms is used to service your claims.

Back to Top

We collect personal information, including email addresses, for three primary purposes: (i) to ensure the proper functioning of the Reservation Rewards program; (ii) meeting the direct marketing, product development and research requirements of the Reservation Rewards program and its participating sponsors; and (iii) to improve the promotional offers and services of the Reservation Rewards program and its participating sponsors.

Reservation Rewards needs your personal information for various reasons, including:

Identifying you as a Member;

Contacting you, if necessary, e.g. to communicate information about your membership status;

Providing the services; and

Improving Reservation Rewards services.

Receipt of service related emails are a requirement of your Reservation Rewards membership.

Back to Top

Reservation Rewards does not use or disclose personal information for purposes other than those for which it is collected, except with the consent of the Member. We will disclose personal information, including your email address, when required by law or in good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on our Web SiteInfo. We may also provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third parties (vendors or prospective clients, for example), but these statistics will not contain personally identifying information.

Reservation Rewards has unique partnerships with individual supplier companies for the purpose of providing the various benefits of Reservation Rewards. As such, we may be required to exchange information, which may include your email address, with one or more of these suppliers in order to ensure that you are able to use the service and realize these benefits when you choose to do so. The information exchanged is limited to what is required to meet this purpose. Reservation Rewards does not sell or distribute Member information to third parties, other than as outlined in this policy.

This website contains links to other websites. When you click one of these links, you are 'clicking' to another web SessionUser.Current.SiteInfo.Name. When these links are used, you may still see the framing or header for Reservation Rewards. Please remember you are actually on another web Site. We encourage you to read the privacy statements of these linked sites, as their privacy policy may differ from ours. This privacy policy does not extend to any links beyond the Reservation Rewards web Site.

Please note that third party partners have privacy policies and practices that differ from those in effect for Reservation Rewards. We encourage you to review each partner's policy and procedures for collecting, using, and disclosing your information.

Back to Top

Reservation Rewards makes reasonable efforts to ensure that Members understand how their personal information will be used. Reservation Rewards obtains the consent of individuals as required for the collection, use or disclosure of personal information, except in those limited cases where applicable local law does not prohibit such collection, use or disclosure without consent.

Consent can be either express or implied. Express consent is given either verbally or in writing - e.g., on a Reservation Rewards Membership enrollment form. Typically, consent is obtained by a double-email-address-entry-click-through arrangement after informing the consumer of all relevant terms. Consent can be implied when it can be reasonably understood by the action or inaction of the Member that they must have consented to specific collection, use or disclosure of their personal information.

An individual can withdraw consent at any time by contacting Customer Service at customerservice@reservationrewards.com. If a Member withdraws consent, Reservation Rewards will make the Member aware of any consequences of this action.

Back to Top

In certain cases you may be presented with the opportunity to download software from Reservation Rewards or its licensors and suppliers that may improve the services of the program. In such cases, you will be presented with, and required to agree to, a separate Privacy Policy specifically related to the download application prior to downloading the software.

Although acceptance of the Download Application Privacy Policy is required to utilize this part of the program, most program benefits can still be accessed by logging into the Member's Only area of this Site.

At any time you can stop your use of this program enhancement by uninstalling the application from your computer. The only authorized means to uninstall the software is to use the Add/Remove Programs facility in the Microsoft Windows Control Panel. After the removal of the software, you will no longer be able to utilize the features of the program enhancement using the software.

Back to Top

The Member data we collect is protected against unauthorized access. To ensure the safety of your personal information, including your email address, access to confidential information on Reservation Rewards is Password protected, unless you have requested a "Remember Me" cookie or followed an automatic login link from an email we've sent to you. Additionally, we will send you e-mails confirming changes you make in your Member Profile on the site and, where appropriate, confirming data you have provided in other sections.

We take special care in protecting your billing information. This information is protected by our use of a secure server with a firewall, and may also be encrypted for further security.

We will use our abilities to maintain control over the confidentiality of your information. We will use the customer information held in our secure database to personalize your service, develop additional benefits that will be of interest to you and, periodically, provide other offers you may be interested in.

We permit only authorized employees, marketing partners, other webloyalty.com services and vendors to have access to the information we collect, and then we limit that access to information that is necessary to fulfill their responsibilities. Examples of vendors used to support this program include Customer Service, (limited) web site developers, insurers and other outsourced benefit providers. Our vendors and benefit providers have controlled access to our data and are not allowed to use your information for secondary purposes, unless you explicitly agree to that use. Employees or vendors who violate this policy will be subject to disciplinary action.

Back to Top

You should not disclose your Password to third parties. If someone else knows your Password, you may lose substantial control over your personally identifying information and may be liable for legally binding actions taken in your name by the person using your Password. Therefore, if your Password has been compromised, you should immediately contact Customer Service at customerservice@reservationrewards.com. Similarly, while we provide the option to place a "Remember Me" cookie on your machine that allows you automatic login when using that machine, you should not select that option if you are using a public machine (your local library, for instance), as this may give others using that machine access to your benefits or contact information.

Emails you receive as a Member of Reservation Rewards may include links that provide automatic login. If you forward those emails to third parties, you may be providing them access to your benefits or contact information.

Back to Top

Protecting the privacy of children is very important to us. We do not collect or maintain information at our Web site from people we actually know are under 18, and no part of Reservation Rewards is designed to attract people under 18.

Back to Top

We will monitor ourselves to ensure that your privacy is respected. We welcome your questions and comments about our privacy policy. To contact us about our privacy policy please send an email to privacy@webloyalty.com. We will respond to your inquiry within thirty days.

When returning to your Member Profile Maintenance section, you can review and update your mailing address, phone number, e-mail address and preferences. You may also change your Password, but will need to confirm your identity first. You cannot change your name on the site; you must contact Customer Service at customerservice@reservationrewards.com. Any change to your Member Profile on the site is recapped in an e-mail that is automatically sent out by Reservation Rewards to the e-mail address on file in your Member Profile.

While a Member of this service, you cannot opt out of emails related to your Membership or service benefits.

The Reservation Rewards program and Web Site are owned and operated by: webloyalty.com, 101 Merritt 7, Norwalk, CT 06851; 203-846-3300.

Back to Top

The Privacy Policy is subject to periodic review and change. In order to view the current Privacy Policy, simply check this section of the web Site.

If we materially change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so Members are aware of what information we collect, how it is used, and under what circumstances, if any, we disclose it. In some cases where we post a notice, we may also email Members who have opted to receive communications from us, notifying them of the changes in our privacy practices.

If we use Members' personally identifiable information, including email address, in a manner materially different from that stated at the time of their enrollment, we will notify those affected via email. If Members have canceled their Membership, then their personal information will not be used in this new manner without obtaining their explicit consent.

Back to Top